How to buy items?

For items we now have a cart for you to add items into, and it will generate the shipping for you. Our shopping cart is currently only set up for Mainland UK delivery however please contact us and we would be happy to supply you with a quote

How to buy larger items?

If you wish to buy more than one piece of furniture and perhaps some smaller items we can generate bespoke shipping just for you, email us on info@elephantandmonkey.co.uk, or you can call on  01765658578. If you email us please provide the EM code or description of the item and your postcode.

Delivery

To give you a general idea of prices to London for a sideboard we would charge £80 and an arm chair would be £55 Highlands, Islands and the Southwest unfortunately will have a slightly longer delivery time and be more expensive.

The delivery charges quoted on our website are applicable to UK mainland only and exclude the Scottish Highlands and Islands, Northern Ireland, Southern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and the Channel Islands.

*** Please be aware if you are in Wales, Cornwall or Scotland that shipping may take longer than the estimated time, and may also cost slightly more. Please get in touch with us before ordering so we can get a quote for you.**

A list of UK postcodes that are excluded from shipping can be found below, this list is subject to change.
IV25,IV26,IV27,IV28,IV30,IV31,IV32,IV36,IV37,IV41,IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,IV51,IV55,IV56, IV63 KW1,KW10,KW11,KW12,KW13,KW14,KW14,KW2,KW3,KW5,KW6,KW7,KW8,KW9
PH15,PH16,PH18,,PH42,PH43,PH44,PH45,PH46,PH47,PH48PH17,PH19,PH20,PH21,PH22,PH23,PH24,PH25,PH26,PH3 3,PH34,PH35,PH36,PH37,PH38,PH39,PH40,PH41,PH49
HS1,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9 KA27,KA28
KW15,KW16,KW17
PA20,PA21,PA22,PA23,PA23,PA23,PA24,PA25,PA26,PA27,PA28,PA28,PA29,PA30,PA31,PA31,PA32,PA33,PA34,PA 34, PA34,PA35,PA37,PA38,PA39,PA41,PA42,PA43,PA44,PA45,PA46,PA47,PA48,PA49,PA60,PA61,PA62,PA63,PA64,PA65, PA66,PA67,PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,PA76,PA77,PA78
JE1,JE2,JE3,JE4,JE5 GY1,GY2,GY3,GY4,GY5,GY6,GY7,GY8,GY9,GY10 ZE1,ZE2,ZE3
BT5,BT6,BT7,BT8,BT9,BT10,BT11,BT12,BT13,BT14,BT15,BT16,BT17,BT18,BT19,BT20,BT21,BT22,BT23,BT24,BT25,BT2 6,BT27,BT28,BT29,BT30,BT31,BT32,BT33,BT34,BT35,BT36,BT37,BT38,BT39,BT40,BT41,BT42,BT43,BT44,BT45,BT46,B T47,BT48,BT49,BT51,BT52,BT53,BT54,BT55,BT56,BT57,BT60,BT61,BT62,BT63,BT64,BT65,BT66,BT67,BT68,BT69,BT70 ,BT71,BT74,BT75,BT76,BT77,BT78,BT79,BT80,BT81,BT82,BT92,BT93,BT94 BT1, BT2, BT3, BT4,
PO30,PO30,PO31,PO32,PO33,PO34,PO35,PO36,PO37,PO38,PO39,PO40,PO41 IM1,IM2,IM3,IM4,IM5,IM6,IM7,IM8,IM9,IM86,IM87,IM99
TR21,TR22,TR23,TR24,TR25
AB37,AB38,AB41,AB42,AB43,AB44,AB45,AB46,AB47,AB48,AB49,AB50,AB51 AB52,AB53,AB54,AB55,AB56

We take delivery payment at the time of purchase. The delivery company then contact you directly to arrange a date and time.

We charge cost price to keep prices affordable so delivery will be by one man door to door service. If it’s a particularly large item you may require someone at your house to help carry it in.

Customers are also responsible for ensuring their item can be delivered into their home with ease.

We currently do not arrange deliveries outside the UK we may be able to provide you with couriers who can quote for you or you can arrange your own courier.

Alternatively, you may wish to arrange your own transport, please contact us to make these arrangements.

How can I pay?

Other than our online payment system. Payment can be made by phone using any of the leading credit or debit cards, except American Express and diners card. We can also supply bank info to make purchases via internet banking online.

Payment outside the UK is only accepted as a bank transfer. We can provide our bank details at time of purchase.

A receipt will be supplied by Email, post or with the purchased item.

Refund Policy

We realise that making purchases online is not easy when you haven’t seen or examined the goods. We are happy to discuss items in more detail and, if required, will provide more detail on condition along with photographs.

Most items are 40-60 years old and have been in use and so a small amount of light marking, scuffing or indentation will sometimes be apparent. All items will have undergone cleaning and polishing or spray coating and an amount of refurbishment/restoration to make the items appealing without detracting from their period appeal.

We want you to be pleased with your purchase, but if you are unhappy with it we would like you to get in touch with us. We will provide a full refund of the purchase price (excluding all transportation costs) if the item falls short of your expectations, providing the item is returned to us in it’s original condition, and within seven days of receipt.
Please note we do not have a showroom our address below is only for the office.

Registered business address

Hole Trough Farm, Ripon, North Yorkshire, HG4 3NU