How to buy smaller items?

For some smaller items we now have a cart for you to add items into and it will generate the shipping for you. Our shopping cart is currently only set up for UK delivery however please contact us and we would be happy to supply you with a quote

How to buy larger items?

If you wish to buy a piece of furniture and perhaps some smaller items we can generate bespoke shipping just for you, to do this either click on the ‘enquire’ button next to an item which will send an email to us, or email us on info@elephantandmonkey.co.uk, or you can call on 01765 658578 or mobile 07875 712 390. If you email us please provide the EM code or description of the item and  your postcode so we can supply you with a delivery quote.

Delivery

To give you a general idea of prices to London for a sideboard we would charge £60 and an arm chair would be £40, Highlands, Islands and the Southwest unfortunately will have a slightly longer delivery time and be more expensive.

We take delivery payment at the time of purchase. The delivery company then contact you directly to arrange a date and time.

We charge cost price to keep prices affordable so delivery will be by one man. if it’s a particularly large item you may require someone at your house to help carry it in.

Customers are also responsible for ensuring their item can be delivered into their home with ease.

We currently do not arrange deliveries outside the UK we may be able to provide you with couriers who can quote for you or you can arrange your own courier.

Alternatively, you may wish to arrange your own transport or pick up from us.

How can I pay?

Other than our online payment system for smaller items. Payment can be made by phone using any of the leading credit or debit cards, except American Express and diners card. We can also supply bank info to make purchases via internet banking online.

Payment outside the UK is only accepted as a bank transfer. We can provide our bank details at time of purchase.

A receipt will be supplied by post or with the purchased item.

Refund Policy

We realise that making purchases online is not easy when you haven’t seen or examined the goods. We are happy to discuss items in more detail and, if required, will provide more detail on condition along with photographs.

Most items are 40-60 years old and have been in use and so a small amount of light marking, scuffing or indentation will sometimes be apparent. All items will have undergone cleaning and polishing or spray coating and an amount of refurbishment/restoration to make the items appealing without detracting from their period appeal.

We want you to be pleased with your purchase, but if you are unhappy with it we would like you to get in touch with us. We will provide a full refund of the purchase price (excluding all transportation costs) if the item falls short of your expectations, providing the item is returned to us in it’s original condition, and within seven days of receipt.

Registered business address

Hole Trough Farm, Ripon, North Yorkshire, HG4 3NU