Elephant and Monkey is committed to preserving the privacy of all visitors to our website. The following privacy policy explains how we use and protect the information that you provide to us.

By placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, or order products or services on elephantandmonkey.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website via the use of cookies.

Use of your information

Your information will enable us to supply the goods, services or information you have requested. It will also enable us to process your order and to contact you where necessary concerning your order. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer. We use Mailchimp for our email newsletters, meaning that all contact details can be updated easily. Mailchimp also gives an easy option to unsubscribe from our mailing list at any time. The unsubscribe option can be found at the bottom of every newsletter email we send. The Mailchimp unsubscribe feature is immediately and permanently effective.

We may share some of your data with others in the situations detailed below, but will never sell your information to a third party.

1.     With agents (our online payment processing services, delivery companies and data processing analysts) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function. We require all such third parties to treat your personal data as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

Cookies

Our website uses cookies, these are small files that may be placed on your computer or mobile phone. They cannot be used to identify you personally.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We also use cookies to promote our website via third-party services such as Facebook. Mailchimp or Google.

How to control and delete Cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit ico.org.uk which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

Security and Data Retention

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

All credit/debit card payments are processed through Worldpay. Please visit their site to learn more about their stringent security levels.

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act (1998) and the new GDPR legislation (May 2018).